Support and Maintenance
Tung Hing offers a wide variety of support and service maintenance contracts to fit the needs of any company. We are committed to make sure that your business is always up and running. Our professional services include:
Remote Help Desk Support:
When there's a problem, you need technical support fast! Tung Hing Help Desk provides your business with immediate access to software, hardware, and network expertise. This style of service increases response times and reduces the need for onsite visits.
Ad-Hoc I.T. Support:
Even if you’ve never contacted us before, we can handle the I.T. problems for you straight away. There is no service level agreement likes guaranteed response time with Ad-hoc support, if this is an issue to you, pls. go for our Support Contracts.
Scheduled Preventive Maintenance:
Your computer, server and network infrastructure require regularly scheduled checking and preventive maintenance in order to keep them running efficiently and in good health. Our routine on-site health check service is to ensure not only your system is running smoothly, it also to spot potential problems before they affect the system. We offer monthly and quarterly preventive maintenance packages which can be customized to meet your specific needs.
Our support contracts are tailored to specific needs of individual I.T. Business environment. Upon joining the maintenance program, the customer will immediately benefit from the following:
Fixed maintenance cost
The Company will have a well defined budget for the otherwise fluctuating and difficult-to-control cost element in running its IT department.
Protection on expensive IT investment
All IT equipment will be maintained and kept at good working condition as they are serviced by our support staff on an on-going basis.
All IT users in the Company are ensured of a guaranteed fast response service.
Loan equipment will be provided for temporary use if the equipment is to be recalled to our workshop for repair.
Our support contracts are generally made up of the following services:
-Remote Help Desk Support
-Scheduled Preventive Maintenance
-System Software and Hardware Support